Want a better handle on who your customers are so that you can understand exactly what it is they want? You need small business CRM — customer relationship management. Whether you run a ...

Salesforce beats Q3 FY26 expectations with Agentforce momentum. An analysis on valuation, competitive landscape, and stock ...

Guest Opinion: Managing an eCommerce business without a CRM is almost impossible in the modern digital environment, however, not all business owners understand the CRM’s value proposition and ...

As we enter the 21st century, the new economy is becoming increasingly customer-centric. Building long-term, loyal relationships with customers is the key to profitability. Although one-to-one ...

There’s no doubt the future of customer relationship management (CRM) lies in the cloud. IDC predicted the value of new, on-premise installations would drop from 65% of the market in 2013 to 38% ...

Astute Analytica published a new report on the CRM Software Market, the research study offers analysis and detailed insights on key market dynamics include growth drivers, restraint factors, ...