MANILA, Philippines - Most school owners, administrators and department managers are thrown into the deep end of the pool of designing and managing a service operations facility, without any formal ...

Many companies have successfully transformed their manufacturing, R&D, and other business functions, improving their performance while stripping out cost. Yet far fewer have optimized their service ...

Key performance indicators (KPIs) are the compass that guides businesses toward their goals. They can help you make data-driven decisions, but they can also point you toward your true north: customer ...

Service work orders were poorly integrated and the system was so modified to try to meet the ­service management requirements it could be categorised as compromised. Service technicians could not ...

This module explores the management of processes that deliver service in all of its aspects - service outcomes, service experiences and in the case of public sector organisations, public value. The ...