Ola Electric plans to hire 1,000 senior technicians to enhance service capabilities and improve customer experience in its ...

Technicians must often make a decision about the best course of action to take for a repair. Choosing the right course of action is the key to a successful and profitable repair. Choosing the wrong ...

Eduardo Villasenor likes to take things apart and put them back together. It's one of the reasons he's pursuing a career as a car mechanic rather than his initial interest: mechanical engineer.

Remember when our idea of customer service was one touch point, a call center which allowed for limited customer interactions? Fast forward to today, and what used to be thought of as customer service ...

A recent survey by field service management and communication platform Workiz revealed that in order to attract and retain customers, field service businesses need to have an easy-to-use online ...

In the home service business, your company’s closest customer connection is through the technician. They meet the customer face-to-face, listen to their needs and challenges, and work to leave them ...

Many folks say that service technicians are our best sales people because customers trust them. Or, rather, techs would be the best sales people if they were willing to sell, which they mostly are not ...

Forbes contributors publish independent expert analyses and insights. Providing tools and resources to start, grow and manage your business. Before entering the field services industry, I studied and ...

TEACHING CUSTOMER SERVICE SKILLS: Nexstar Network members participate in a training session at the Frank J. Blau Jr. Training Center in St. Paul, Minnesota. Dan Friesen, master trainer for Nexstar, ...