I just took a quick peek at my inbox today and noticed that I've received a good bounty of tech support and customer services stories again this year. There's something about the Holiday season that ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. When I was a developer in 2002, I joined a startup computer software company as a product ...

Walmart is taking a swipe at Best Buy with the rollout of its new Tech Services offering, which includes 24/7 remote support, device repair and setup services, both in stores and in homes. Walmart ...

The West Africa Association of Customer Service Professionals (WAACSP) has launched the support aspect of its mandate called “WAACSP for Business (W4B)” to improve service quality and delivery. In a ...

PARIS & NEW YORK--(BUSINESS WIRE)--Sinequa, a leading provider of enterprise search, announced that Airbus Helicopters, the world’s leading manufacturer of helicopters and a division of Airbus, has ...

In today’s market, customers expect to be able to make a purchase or contact a business with questions or concerns around the clock. Even if a business operates one or more physical locations that are ...

James Chen, CMT is an expert trader, investment adviser, and global market strategist. David Kindness is a Certified Public Accountant (CPA) and an expert in the fields of financial accounting, ...

One of the oddest features in the new Kindle Fire tablets is decidedly retro: a button that summons a human tech support representative on your screen. When you press the Mayday button on a Kindle ...