Eduardo Villasenor likes to take things apart and put them back together. It's one of the reasons he's pursuing a career as a car mechanic rather than his initial interest: mechanical engineer.

Technicians must often make a decision about the best course of action to take for a repair. Choosing the right course of action is the key to a successful and profitable repair. Choosing the wrong ...

Service technicians are the heart of the service economy. They are constantly on the frontlines solving problems, devising solutions, and supporting customer outcomes. They have been called ...

Remember when our idea of customer service was one touch point, a call center which allowed for limited customer interactions? Fast forward to today, and what used to be thought of as customer service ...

In the home service business, your company’s closest customer connection is through the technician. They meet the customer face-to-face, listen to their needs and challenges, and work to leave them ...

Forbes contributors publish independent expert analyses and insights. Providing tools and resources to start, grow and manage your business. Before entering the field services industry, I studied and ...

Based on your feedback, we're launching weekly articles to provide more detailed information on securing some of the best jobs out there for veterans, along with a list of four things you need to ...

Many folks say that service technicians are our best sales people because customers trust them. Or, rather, techs would be the best sales people if they were willing to sell, which they mostly are not ...

Technologies such as AR could play a significant role in changing how construction equipment service technicians resolve technical issues and how companies attract a new generation. Augmented reality ...

Your technicians are some of your most customer-facing employees. Tasked with interpreting and completing work orders, answering customer complaints, and executing ...