Sinch reports that by 2026, customer communications will heavily rely on AI, conversational messaging, and personalized ...

The business landscape is shaped and reshaped by the perceptions, stories, and needs of customers. Every interaction, whether ...

Artificial Intelligence surged throughout the 2025 holiday shopping season, but consumers remain divided on its impact. New ...

Silverback AI Chatbot today announced a significant expansion of its conversational intelligence framework, introducing new ...

Capital.com has announced a major expansion of its Bulgarian operations, reinforcing its long-term strategy to develop ...

When customers have to repeat their query or give key personal information multiple times, what they’re encountering is the ...

Global cloud communications platform Infobip today announces its predictions for 2026, spotlighting transformative trends set ...

Typewise, an enterprise-grade AI Agent Platform used by global brands, logistics, and e-commerce providers, including Unilever, DPD, and Beurer, today released its 2 025 Holiday Support Surge Report.

The prestigious 2025 International Customer Relations Excellence (CRE) Awards, presented by The Asia Pacific Customer Service ...

The latest release of the National Customer Rage Survey found that 77 % of U.S. consumers reported experiencing a product or ...

Fluents.ai addresses this by debuting a high-fidelity solution built specifically for complex, high-stakes interactions. The platform maintains "Continuous Context," allowing a conversation to start ...