Customer expectations change all the time, and local businesses feel this pressure more than ever in a digital-first world.

Former Salesforce (NYSE: CRM) co-CEO Bret Taylor’s artificial intelligence startup Sierra announced on Nov. 21 that it crossed $100 million in annual recurring revenue within seven quarters of its ...

Sinch reports that by 2026, customer communications will heavily rely on AI, conversational messaging, and personalized ...

Freeview has announced some new changes to the TV planner, which include two new channels launching and one being shut down. A mini Freeview channel shake-up has just been confirmed, and now is a good ...

We might earn a commission if you make a purchase through one of the links. The McClatchy Commerce Content team, which is independent from our newsroom, oversees this content. When I started testing ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

The Pennsylvania Turnpike Commission has introduced Miles, an AI-powered chatbot, to enhance customer service on its website. Accessible at no cost through www.paturnpike.com, Miles offers timely and ...

Did you know you can customize Google to filter out garbage? Take these steps for better search results, including adding Lifehacker as a preferred source for tech news. Amazon is one of the biggest ...

The initiative is part of Riverty’s broader strategy to become a leader in AI-powered financial services. The new solution empowers Riverty to deliver efficient, empathetic customer support across all ...

On this episode of The Digital Experience, CMSWire Editor-in-Chief Dom Nicastro sits down with Jeff Harling, head of global digital customer experience at Zoom. Harling traces his path from early self ...

YouTube and Fox Corp. announced Thursday that they reached a deal providing for continued carriage on YouTube TV of Fox News, local Fox stations and other channels. A YouTube rep said, “We’re happy to ...

I was in the middle of one of those customer service “chats” yesterday when I violated one of my deeply held personal rules. I am moving to a new place, and I had a very simple question: Does my ...