Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...

If you're a leader in a people-based business and considering replacing your team with AI, you're making a critical mistake.

Netflix's $72 billion deal to acquire Warner Bros. studio has sparked reactions from the worlds of entertainment, politics ...

Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

KFC was once the spot for fried chicken, but the fast-food chain has deteriorated in quality over the years. Here are the ...

It's open enrollment season for the next year of health insurance but figuring out which plan to get can be tricky ...

A number of German companies are exiting a large business association over its strategy to talk to the far-right party AfD.

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The power deal marks a key milestone for the controversial data center proposal, but it comes as its developer seeks a new ...

When the phone rings and I begin talking, my co-workers do not decrease the volume of their own conversations and do not ...

In the customer service realm, various studies have shown that call center agents are at a higher risk of suffering from mental health issues. One report suggested that more than 8 in 10 call center ...

Litigation is changing. Experts from Benesch, D.Law, and Parker Shaffie share insights on 2026 legal trends, managing costs, ...