Executives from Adobe, Microsoft, Netomi, Oracle, Pega, PROS, Salesforce, SAP, ServiceNow, SugarCRM, Verint and Zoho answer the question: What is CRM in 2026?

Citizens rate the complaint-handling experience 19 points higher in 2025 than they did in 2021. AI is making a difference.

Bambuser today launched Call Insights and AI Subtitles, two artificial intelligence-powered features to help companies deliver smarter and more accessible video commerce experiences.

Xactly, a provider of intelligent revenue solutions, has launched Incent AI Agents on the Xactly Intelligent Revenue Platform.

Companies can stand out by creating videos that capture attention in 30 seconds or less. Plus: Most consumers skip ads.

With access to Uber's 189 million monthly users, marketers can now understand how people move, live, and order.

Acquisition brings Dragon's SEO/AI/PPC reporting software platform and international expertise to Semify's digital marketing platform.

Sixty-five percent of chief marketing officers believe advances in artificial intelligence will dramatically transform their role within the next two years, according to new research by Gartner.

Partnership makes BrightLine's interactive formats available programmatically through PubMatic, linking engagement, locality, and commerce outcomes.

Treasure Data has made its Treasure Data AI Marketing Cloud, Treasure Data AI Agents, and Treasure Data Intelligent CDP available in AWS Marketplace, ...

Afiniti, a provider of artificial intelligence and customer experience optimization, has made its AI Pairing solution available on the NiCE CXexchange following the company's onboarding into the NiCE ...