Former Salesforce (NYSE: CRM) co-CEO Bret Taylor’s artificial intelligence startup Sierra announced on Nov. 21 that it crossed $100 million in annual recurring revenue within seven quarters of its ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

First look at 2025 holiday shopping shows 78% of consumers used AI for help, yet only 29% say it improved their experience ...

AI automation, Rich Messaging and platform integration set to reshape industries KUALA LUMPUR, Malaysia, Dec. 1, 2025 /PRNewswire/ -- Global cloud communications platform Infobip today announces its ...

Sinch reports that by 2026, customer communications will heavily rely on AI, conversational messaging, and personalized ...

Freeview has announced some new changes to the TV planner, which include two new channels launching and one being shut down. A mini Freeview channel shake-up has just been confirmed, and now is a good ...

We might earn a commission if you make a purchase through one of the links. The McClatchy Commerce Content team, which is independent from our newsroom, oversees this content. When I started testing ...

EDITOR’S NOTE: This story contains discussion of suicide. Help is available if you or someone you know is struggling with suicidal thoughts or mental health matters. In the US: Call or text 988, the ...

The Pennsylvania Turnpike Commission has introduced Miles, an AI-powered chatbot, to enhance customer service on its website. Accessible at no cost through www.paturnpike.com, Miles offers timely and ...

Did you know you can customize Google to filter out garbage? Take these steps for better search results, including adding Lifehacker as a preferred source for tech news. Amazon is one of the biggest ...

The initiative is part of Riverty’s broader strategy to become a leader in AI-powered financial services. The new solution empowers Riverty to deliver efficient, empathetic customer support across all ...

The company claims the new communication feature is end-to-end encrypted, meaning messages exchanged on it can only be read by the sender and their receiver, and — in theory — no one else, including X ...